Terms of service

 

Terms of Service

Last updated: September 17, 2026

Welcome to PK Market. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website.

1. About PK Market

PK Market is an online store serving customers in the United Arab Emirates (UAE) and Kingdom of Saudi Arabia (KSA). We offer products through our online store and work with third-party suppliers and fulfillment partners where applicable.

2. Use of Our Website

By using our website, you agree to:

- Provide accurate and complete information when placing an order.
- Use the website only for lawful purposes.
- Not attempt to interfere with or damage the website.
- Not use our website for fraudulent or unauthorized activities.

We reserve the right to refuse or cancel orders that appear to be fraudulent, unauthorized, or in violation of these terms.

3. Products and Pricing

We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate. However, minor differences in product appearance, packaging, or specifications may occur.

Prices may change at any time without prior notice. Any applicable delivery charges or other fees will be shown during checkout.

4. Orders

When you place an order, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation. An order is not considered fully accepted until it has been processed for fulfillment.

We reserve the right to cancel or limit an order due to:

- Product availability issues
- Incorrect pricing or product information
- Payment problems
- Suspected fraud or unauthorized activity
- Incorrect or incomplete customer information

If we cancel an order after payment has been received, any eligible refund will be processed according to our refund policy.

5. Payment

Payments must be completed using the payment methods available at checkout.

For Cash on Delivery (COD) orders, where available, payment is collected upon delivery.

We are not responsible for delays or failures caused by third-party payment providers.

6. Shipping and Delivery

We deliver to selected locations within the UAE and Saudi Arabia.

Delivery times are estimates and may vary due to factors such as:

- Courier delays
- Weather conditions
- Public holidays
- Incorrect or incomplete delivery information
- Customs or regulatory requirements where applicable
- Other circumstances beyond our reasonable control

For more information, please review our Shipping Information page.

7. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Customers must follow the requirements and time limits stated in that policy. Certain products may not be eligible for return due to their nature or applicable restrictions.

8. Order Tracking

Where tracking is available, customers may use the tracking information provided by PK Market or the relevant delivery partner to check the status of their order.

Tracking updates may take some time to appear after an order has been dispatched.

9. Intellectual Property

All content on the PK Market website, including logos, text, graphics, images, designs, and other materials, belongs to PK Market or its respective owners and may not be copied, reproduced, modified, or distributed without permission.

10. Third-Party Services

Our store may use third-party services, including payment processors, shipping companies, technology providers, and suppliers.

Your use of such services may also be subject to the terms and policies of those third parties.

11. Limitation of Liability

To the extent permitted by applicable law, PK Market will not be responsible for indirect, incidental, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.

13. Governing Law

These Terms of Service shall be interpreted and applied in accordance with applicable laws and regulations relevant to the services provided by PK Market.

Where applicable, mandatory consumer protection rights under the laws of the customer's jurisdiction will continue to apply.

14. Contact Us

If you have any questions about these Terms of Service or your order, please contact us through the contact information provided on our website.

PK Market
Serving customers in the UAE & Saudi Arabia