Refund policy
Return & Refund Policy
We want you to have a smooth and reliable shopping experience. Because our products are fulfilled through our delivery and fulfilment partners, returns and replacements are subject to the conditions below.
1. Damaged, Faulty or Incorrect Products
If you receive a product that is:
- Damaged during delivery
- Faulty or not functioning as intended
- Different from the product you ordered
please contact our customer support within 3 days of delivery.
To help us process your request quickly, please provide:
- Your order number
- Clear photos of the product and packaging
- A short video showing the issue
- Any other relevant information requested by our support team
Our team will review your claim and, where applicable, arrange a replacement.
2. Replacement
If your claim is approved, we may arrange a replacement of the affected product.
The product should be kept in its original packaging, together with its accessories and any items received with the order.
Replacement eligibility is subject to verification by our fulfilment partner.
3. Change of Mind
We currently do not accept returns or replacements simply because you changed your mind, ordered the wrong item, or no longer want the product.
Please review the product details carefully before placing your order.
4. Refunds
As our orders are processed through our fulfilment partners, we generally do not offer refunds for delivered orders.
Where a refund is specifically approved by our support team due to an eligible issue, the applicable refund procedure will be explained to you before it is processed.
5. Delivery Refusal & Undelivered Orders
If an order is refused or cannot be delivered because of incorrect/incomplete information, repeated failed delivery attempts, or other circumstances attributable to the customer, additional delivery or return charges may apply where applicable.
6. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing it.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
7. How to Contact Us
For any return or replacement request, please contact our customer support team and provide your order number along with the required evidence.
We will review your request and guide you through the next steps.
Important: We reserve the right to reject claims that do not meet the requirements of this policy or are submitted outside the applicable timeframe.