Shipping policy
Shipping Policy
At PK Market, we aim to process and deliver your orders as smoothly as possible across Pakistan.
1. Order Processing
Orders are processed after successful order confirmation. Processing time may vary depending on product availability, order volume, weekends, public holidays, and other operational factors.
In some cases, our team may contact you to confirm your order before dispatch.
2. Delivery Time
Delivery times may vary depending on your location, product availability, and the courier service handling your order.
As a general estimate, orders may take several working days to arrive after dispatch. Remote and less-served areas may require additional time.
The delivery timeframe shown or communicated for an order is an estimate and is not a guaranteed delivery date.
3. Shipping Charges
Any applicable shipping charges will be displayed at checkout or communicated before order confirmation.
Shipping charges may vary depending on the product, destination, order size, or applicable promotion.
4. Order Tracking
Once your order has been dispatched, tracking information may be provided where available.
You can use the provided tracking details to follow the status of your shipment.
5. Delivery Delays
Delivery may occasionally be delayed because of courier operations, weather conditions, public holidays, high order volumes, incorrect or incomplete address information, or other circumstances beyond our reasonable control.
We will make reasonable efforts to assist you in case of a delivery delay.
6. Incorrect Address or Contact Information
Customers are responsible for providing a complete and accurate delivery address and a valid contact number.
If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional delivery or re-shipping charges may apply.
7. Failed Delivery
If a delivery attempt is unsuccessful because the customer is unavailable, unreachable, or refuses to receive the order, the parcel may be returned to the relevant fulfillment or courier facility.
Any applicable re-delivery or return charges will be handled according to our Return & Refund Policy.
8. Damaged Parcels
If your parcel appears damaged when received, please contact us as soon as possible with your order details and supporting photos/videos so that we can review the issue.
9. Contact Us
If you have questions about your shipment or delivery, please contact our customer support team through the contact details provided on our website.
By placing an order with PK Market, you acknowledge that delivery times are estimates and may vary depending on circumstances outside our control.